It is an issue of traffic
I just had to respond to this post, Davy Brion talks about the Ruby community, and he had the following to say:
When i asked them about interesting resources to follow as a newbie Rubyist, they all gladly shared their suggestions. When i thanked them for it, they all replied stating that i should feel free to contact them if i had any more questions about whatever Ruby related. Seriously, can you imagine the few .NET heroes that we have responding to questions through email from people they don’t even know like that? I can’t. Hell, i know most of them don’t respond like that. The few that do are still trying to earn their MVP award or are too worried about renewing their MVP status.
Ignoring the MVP dig, allow me to explain exactly what is going on.
In the last 48 hours:
Those are all cold requests, from people I have never met, and all to my private email. Note that in most cases, there is a dedicated mailing list for the topic in question.
For that matter, the last two days has been decidedly quiet in the NHibernate front, this represent a more realistic sample of what is going on:
And those are in addition to the business, private, mailing list and other stuff that I do in email.
Putting it simply, there is too much traffic for me to welcome most cold questions with anything more than a direction to the appropriate mailing list. This isn’t about being rude, or uncaring, this is about actually being able to do any work at all.