Things you never want to hear from a support person dealing with a production server crash
I got all of the following during a recent support call to deal with a hard server crash:
- I have never seen something like that before.
- Our internal tools crash when they connect to your servers.
- We are probably not going to recover this server.
- You do have a backup, right?
Thankfully, it turned out to be something stupid that was fixed very quickly. But it sure was scary.