Ayende @ Rahien

Ayende @ Rahien

Oren Eini aka Ayende Rahien CEO of Hibernating Rhinos LTD, which develops RavenDB, a NoSQL Open Source Document Database.

Get in touch with me:

oren@ravendb.net

+972 52-548-6969

Posts: 7,461 | Comments: 50,984

Copyright ©️ Ayende Rahien 2004 — 2023

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Couchbase vs RavenDB Performance at Rakuten Kobo Whitepaper
  previous post next post  
Jun 24 2007

As intended, not as expected

time to read 1 min | 36 words

Coworker:

We see this issue on this use case, is this a bug?

Me:

Well, it works exactly the way we intended it to work, just not as the client expected it to work.

Tweet Share Share 2 comments
Tags:
  • Humor
  • Miscellaneous

  previous post next post  

Comments

Roy Tate
24 Jun 2007
19:51 PM
Roy Tate

I have seen this in cases where the customer was implementing a new process (so they had never done this before) and also when I had optimized a step (they expected to export an order file, then import it again, but I piped the data straight into the order processing system). Sometimes a report or a summary screen that gives a good overview of some internal operation will give the customer the confidence to accept your implementation of the process. Managing customer expectations is an ART, and I don't always do a good job when I am also the only developer on the project. It's all about communicating and managing expectations. If you do that well during the early phases of a project, the customer will usually be pleased by the results.

Adi
24 Jun 2007
20:40 PM
Adi

I guess the phrase "The customer is always right" doesn't apply here...

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