I am posting this because I am extremely annoyed. I moved from my previous host because of reliability issues, I had to do it fairly quickly, so I didn't have time to really ask around and find out the best host. I went to webhosting4life because it was fast to setup, and I believed that they were big enough to be competent.

I do not have a very big site, or a very complex setup, I run two applications, one needing MySQL, the other needing SQL Server. Neither of which is particularily tasking on the server.
As you can see, I had 6 outages in the last 20 days, some of them lasting mutliply hours. In nearly all cases, the reason that I was given was:
There is a routing issue on that server. Our tech is working on it now.
I could accpet it once or twice, but when it go to this level... below is a chat transcript of me and a tech from webhosting4life. It is complete with spelling mistakes and everything. As a result of this, and the evasive answers that I got, I am now on the lookup for a new host.
Notice that the operator simply left the chat when I tried to get additional information about the root cause of the problem. The chat equilent of hanging in my face! They have "Email our CEO" link on the help desk page, which I used to send a question regarding the frequent outages, I never even got a "Thank you for email us".
Welcome to sightmax2.webhost4life.com. alvin will be right with you.
http://www.ayende.com/Blog/
An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
could you please let me have a check.
There is a routing issue on that server. Our tech is working on it now.
Could you please check it out later? If it still have problem. please open a urgent ticket in our helpdesk system. Thanks.
This is the 5th time that I heard about a routing issue with the servers.
Each of those time, it was because I had noticed that my site was down!
That is not an acceptable way of hosting.
I am sorry about this, we are working on the issue now. Thanks.
How can I get an answer from an authorized source about this issues?
I would like to know what it the underlying reason for the frequent outages and the actions taken to fix this.
Could you please open a ticket about this issue, and our senior tech will give more details to you. Thanks.
How can I get guarantees about uptime?
I am not expecting five nines, but I do expect more than 80%
Dear customer, it seems that there is a routing issue on the network that make the connection for your site can't connect to the database. Our technician are working on the issue now. Sorry for any inconveniences caused. If you want a quick fix, please change the connection string to IP first.
Now, can you tell me why you are recommending that I would do something that you explicitly tell me NOT to do on your site?
It concerns me that there is a canned response for this question.
As there a routing issue in the data center, and can let the web servers to reslove the domain name, and the quick fix is using IP to instead.
And why does it occur every other day?
I cam to you because you were supposed to be a proffesional hosting service, with good technicians that would NOT mess the routing in the data server every day
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alvin has terminated the chat session.