Frustration, thy name is Apple

time to read 1 min | 58 words

Anyone who raves about Apple products has never seen what happens when you leave the straight & narrow:

Yes, I uninstalled & installed it (multiple times).

No idea what is going on, but pretty annoyed.

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16 Aug 2010
08:50 AM

Omer van Kloeten

This happened to me when I tried to upgrade to 9.2. You need to uninstall every single piece of software Apple has on your computer and install a fresh installation of iTunes.

This is why I don't upgrade iTunes until I ABSOLUTELY have to (for instance, 9.2 that was required for iOS4).

16 Aug 2010
08:51 AM

Ayende Rahien

Omer,

I did that, TWICE.

No joy.

16 Aug 2010
08:54 AM

Kristof Claes

Join the club! I'm getting pretty annoyed with iTunes too. When I purchase an album from the iTunes store, iTunes has to "process" each song after downloading it. This "processing" takes up to 3-4 minutes per song (!!!) and it uses 99% of my CPU power. So downloading an album containing 10 songs takes about 30-40 minutes and I can't do anything else because iTunes is eating up my CPU.

Apparently this is a pretty common problem that's been around for quite some time but Apple doesn't seem to do anything about it. I've read that this "processing" only happens when downloading 256kbps songs. The "processing" is actually iTunes converting the songs to 128kbps for iPod compatibilty. How stupid is that?

16 Aug 2010
08:58 AM

Andrew

Hmm I gave up on ITunes about 5 years ago after it renamed thousands of my carefully named files without asking me - looks like I haven't missed much.

16 Aug 2010
08:59 AM

Omer van Kloeten

@Oren,

You might want to look for a guide that explains how to obliterate EVERYTHING Apple from your specific OS, do that, restart and try again. Otherwise, I can't help you there.

I wouldn't try their support, though. Apart from calling me Robert, they haven't said anything worth noting.

16 Aug 2010
09:07 AM

Ahhh the joys of....

Ahhh the pains of Apple products.

Same as Andrew, haven't touched ITunes since i got rid of my iPood.

16 Aug 2010
09:27 AM

James

iTunes "needs" QuickTime like Windows "needed" Internet Explorer.

It's utter bollocks.

16 Aug 2010
10:20 AM

JKP

@Kristof

It was my understanding that the "Processing" was actually the point where it encodes your personal details in the file so that you can be caught if you share your files:

gizmodo.com/.../yep-itunes-embeds-your-email-ad...

Better hope your iPod doesn't get stolen by someone who likes to share music tracks.

16 Aug 2010
11:11 AM

Kristof Claes

@JKP: So iTunes needs 3-4 minutes to encode my personal details in a song? That's even more ridiculous :)

16 Aug 2010
11:14 AM

Never had this problem myself fortunately, but crap cleaner has done wonders for me before

Uninstall as described by apple: http://support.apple.com/kb/HT1923
Run Crap Cleaner http://www.mrbass.org/freeware/crapcleaner/. Optionally do a couple searches in registry to ensure everything is gone.
Lit magic iCandles and do your weekly blood sacrifice to Steve.
Reinstall

16 Aug 2010
12:11 PM

Chris Patterson

Looks like a Windows installer issue. Never had a problem on OS X.

16 Aug 2010
12:36 PM

Chris Marisic

I just patently refuse to install quicktime. There is no reason I would ever install that crapware product. In the 0.01% chance I need to view a quicktime video I have quicktime alternative installed with VLC.

16 Aug 2010
13:47 PM

Dave

Steve (implicit) says: Buy a Mac and your troubles are over.. ;-)

16 Aug 2010
13:57 PM

Christopher Bennage

Ha! I was just reading Hamlet this weekend. "X thy name is Y!"

16 Aug 2010
15:14 PM

Jeremy

JKP is talking out of his ass. Kristof was right in the first place, but just needs to open the iTunes preferences and turn off recompression for iPods. That and maybe buy a computer from this millennium. :)

17 Aug 2010
03:00 AM

Dumped iTunes for good about 2 weeks ago. Should have done it 2 years ago!

18 Aug 2010
08:36 AM

Kristof Claes

@Jeremy: Thanks man, I will try that when I get home this evening!

18 Aug 2010
12:00 PM

B.J. Dweck

I've been saying that for YEARS. I manage a mixed Mac/Windows IT infrastructure for a small business. We encounter issues on both platforms just as frequently. The difference is: on a Windows machine, you can fix it if you dig deep enough. On a Mac, if at first it doesn't work, all you can do is try-try again... which gets you nowhere...

20 Aug 2010
16:04 PM

Kristof Claes

@Jeremy: I can't find that option anywhere :(

21 Aug 2010
17:41 PM

[ICR]

Noone likes iTunes. Not even fanboys. It's not Cocoa after all.

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Oren Eini

Oren Eini

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