Just got (after three weeks) a response to my issue with them:
So, basically they are saying it is my fault (correct) and that I should deal with it (wrong). I am talking wrong in making me a happy customer. Every other company that I did business with was more than happy to resend me the license details, sometimes several years after the fact. The fact that Babylon is treating a customer like this is amazing.
Hiding behind "it cost a lot of money" is a sad excuse for someone who know how this stuff works. My response:
And don't try to tell me that keep the user data cost a lot of money that you wouldn't spend anyway.
Frankly, I expect response times that are greater than three weeks and a far more civil treatment as a paying customer.