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Commercial Support for Open Source Software
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I think that I have made this statement in the last 72 hours a dozen times at least, and I am getting sick of it, so I am putting it here to dry.
Big open source projects often have commercial support.
All of those comes with SLA so you can have someone's throat to choke if you really wants to.
You know what, even Rhino Mocks has commercial support options.
So please, I don't want to hear more of the OSS doesn't have support nonsense.
Comments
I see on Hibernate's site where they say commercial support for Hibernate is offered by JBoss, but only free support for NHibernate in the forums. I don't see anything explicit in the JBoss and/or Redhat links that explicitly mention NHibernate.
Do you have a better direct link?
TIA
Afraid not, you have to call them for that.
<grumble>..that's not very encouraging if they won't even explicitly list it.
Go to Castle Stronghold for that, if you want, they offer the same as well.
But are the JBoss folks great golfers? That's where most software decisions are made in the enterprise, on the golf course.
Some issues:
FUD speaks loudly to those who don't know better
Those that don't know better are usually the ones making enterprise-level software purchasing/standardization decisions
We tried to get ReSharper as part of our corporate standard, and got back this reply: "Have you considered the code quality standard tool, DevPartner Studio?" Nothing against DevPartner Studio, but if people making these decisions can't see the difference, it's an uphill battle for us.
Okay - commercial support for Rhino Mocks... somehow I don't see my company feeling safe about using the support backing of a single guy in a vastly different time zone to the commercial support of a company like Microsoft (assuming they released a mocking framework),
Granted I know I'd probably get a better answer out of you than MS in a support call... but, most companies won't politically make the choice of a product that has a single person behind it.
Josh,
If you want, we can discuss a Rhino Mocks SLA privately.
It will cost you, but time zone differences are not really important when enough money is on the table.
:-)
Thanks for this. Started a new contract today, and after pressing the client as to why they didn't want OSS, they commented that they wanted somebody they could phone for support (or to bitch at). Saves me have to look this up. :)
Now, do you know of anybody offering commercial support for Subversion?
CollabNet, IIRC
-- Ayende Rahien
I love your brusquerie, Oren. :-)
Someone I work with put a call through to Red Hat. He was told that they are not supporting NHibernate any more since. He also told me that this change was linked to Sergey Koshcheyev leaving.
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