Answering customer questions
time to read 1 min | 45 words
This made me laugh:
And yes, I am aware that laughing at my own action is… strange.
Ayende @ Rahien
Ayende @ Rahien
Oren Eini aka Ayende Rahien
CEO of Hibernating Rhinos LTD,
which develops RavenDB,
a NoSQL Open Source Document Database.
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Comments
@Ayende, Off-topic.
Every time i accidently use IE to read your blog, the RavenDBProfiler throws errors at me.
The error is on templates.forEach (line 13) - forEach throws "Object doesn't support this property or method"
Moti,
Your feedback is very important to us. We value customer feedback and participation. Your question has been forwarded to the responsible people who will contact you shortly with a full and complete answer.
In the meantime, would you like to complete a customer satisfaction survey?
Owen,
Your feedback is very important to us. We value customer feedback and participation. Your question has been forwarded to the responsible people who will contact you shortly with a full and complete answer.
In the meantime, would you like to complete a customer satisfaction survey?
I once asked a question on the RavenDB google group before I was a real paying RavenDB customer. In less than 30 minutes, the question was answered with "It's a bug, I just fixed it and it will be in the next nightly build" or something similar.
I (or rather the customer I was working for) became a paying RavenDB customer shortly thereafter.
Jason, it's really a blessing if customers don't mind being also beta-testers ;)
@Rafal,
There is no such thing as bug free software. And when you can get a fix within 24 hours as opposed to waiting 6 months for a service pack, or two years for a new release, that is a vastly better system for the customer.
When I first started experimenting with RavenDB about a month or so ago, honestly I've lost track of how long ago it was, could probably find it in the google group archives, I was having a problem starting the RavenDB server on both my home machine and the one at work. I gave a shout-out for help on the google group and after exchanging a couple of emails Oren contacted me on Skype and we had the problem resolved within 20 minutes or so. BTW, I never did figure out how NLOG got into the GAC on those two machines. I haven't found anything that was broken by removing it.
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