Psychic Debugging
time to read 1 min | 39 words
I think that I am getting too much of those recently:
Ayende @ Rahien
Ayende @ Rahien
Hi!
My name is Oren Eini
Founder of Hibernating Rhinos LTD and RavenDB.
You can reach me by email or phone:
My name is Oren Eini
Founder of Hibernating Rhinos LTD and RavenDB.
You can reach me by email or phone:
+972 52-548-6969
FUTURE POSTS
- Building a query parser over a weekend: Part II - 8 hours from now
- Let the Merge Games begin! - about one day from now
- Keeping track on long running branches - 2 days from now
- Error handling belongs at Layer 7 (policy) - 3 days from now
- Practice makes perfect - 6 days from now
And 2 more posts are pending...
There are posts all the way to Aug 02, 2017
RECENT SERIES
-
Production postmortem
(17):
23 Aug 2016 - The insidious cost of managed memory -
Building a query parser over a weekend
(2):
24 Jul 2017 - Part I -
PR Review
(3):
21 Jul 2017 - Is your error handling required? -
Reviewing Resin
(6):
20 Jul 2017 - Part VI – Analyzing I/O and being unfair -
Inside RavenDB 4.0
(2):
17 Jul 2017 - Chapter 6 is done
RECENT COMMENTS
-
By OmariO on Building a query parser over a weekend: Part I
-
By Sebastiaan Dammann on PR Review: Is your error handling required?
-
By Pascal on PR Review: Is your error handling required?
-
By Damien on Reviewing Resin: Part IV
-
By Carsten Hansen on Reviewing Resin: Part IV
Syndication
| Main feed |
|
| Comments feed | |
Comments
What?
So is it true, you really can't read thoughts?
HAHA!!! OMG that's a good answer. I get those kind of questions in my mailbox some times. Brilliant.
Stop being smart and they stop asking questions.
Does your product include a few bullet-proof simple real world examples or do the customers just try to implement it using the dribs and drabs of information they get from the blog?
Bob,
Can you figure out which product he is talking about?
I certainly couldn't
Ayende,
I sure hope this wasn't a customer, I respect your talents and your software but you may want to take a step back when it comes to customer service. It is just as important, if not more important in some respects as the quality of the software you deliver.
You may want to read this: http://www.ccpact.com/w/page/13949456/FrontPage
Don't get me wrong, I hate it when people email me clear out of the blue with random programming questions. Its very easy to be condescending and arrogant, its extremely taxing and difficult to be helpful and understanding to their problems. Thats the real challenge in business!
Also don't expect to get the information you need from a customer, on the first try or perhaps ever!
"Am i missing something"
Yes.
Eric,
No, he wasn't a customer.
It would have been easier if he had been, probably
Really liked the opening..
..
Who are you?
..."
and a strong finish with the debugging advice. Haven'd used INotifyCollectionChanged extensively, but your physic advice is right on.
Wonder the person replied back?
Baskin
Also missing: punctuation.
It was probably someone who stumbled on the blog and was trying to be given the tools/knowledge to do their job instead of being able to do the work themselves.
I see it all the time, although usually it's somewhere in the comments of a blog and not an actual email; a poorly-worded and vague comment that is along the lines of: "i am working on a similar problem please give me the code u used to fix this problem" and nothing else provided - obviously someone trying to pass themselves off as a programmer but without any clue what they're doing.
I would not have even replied.
I'd have probably answered
"Why would I care?"
Sometimes it is just for fun: How many smart as..s will be answering some silly question?
And I have joined you all with my post
@Mark Petrov that would be quite arrogant. :)
Comment preview