Oren Eini

aka Ayende Rahien

Oren Eini

CEO of RavenDB

a NoSQL Open Source Document Database

Get in touch with me:

oren@ravendb.net +972 52-548-6969

Posts: 7,575
|
Comments: 51,189

Copyright ©️ Ayende Rahien 2004 — 2025

Privacy Policy · Terms
filter by tags archive
stack view grid view
  • architecture (606) rss
  • bugs (450) rss
  • challanges (123) rss
  • community (377) rss
  • databases (481) rss
  • design (893) rss
  • development (640) rss
  • hibernating-practices (71) rss
  • miscellaneous (592) rss
  • performance (397) rss
  • programming (1085) rss
  • raven (1442) rss
  • ravendb.net (526) rss
  • reviews (184) rss
  • 2025
    • May (7)
    • April (10)
    • March (10)
    • February (7)
    • January (12)
  • 2024
    • December (3)
    • November (2)
    • October (1)
    • September (3)
    • August (5)
    • July (10)
    • June (4)
    • May (6)
    • April (2)
    • March (8)
    • February (2)
    • January (14)
  • 2023
    • December (4)
    • October (4)
    • September (6)
    • August (12)
    • July (5)
    • June (15)
    • May (3)
    • April (11)
    • March (5)
    • February (5)
    • January (8)
  • 2022
    • December (5)
    • November (7)
    • October (7)
    • September (9)
    • August (10)
    • July (15)
    • June (12)
    • May (9)
    • April (14)
    • March (15)
    • February (13)
    • January (16)
  • 2021
    • December (23)
    • November (20)
    • October (16)
    • September (6)
    • August (16)
    • July (11)
    • June (16)
    • May (4)
    • April (10)
    • March (11)
    • February (15)
    • January (14)
  • 2020
    • December (10)
    • November (13)
    • October (15)
    • September (6)
    • August (9)
    • July (9)
    • June (17)
    • May (15)
    • April (14)
    • March (21)
    • February (16)
    • January (13)
  • 2019
    • December (17)
    • November (14)
    • October (16)
    • September (10)
    • August (8)
    • July (16)
    • June (11)
    • May (13)
    • April (18)
    • March (12)
    • February (19)
    • January (23)
  • 2018
    • December (15)
    • November (14)
    • October (19)
    • September (18)
    • August (23)
    • July (20)
    • June (20)
    • May (23)
    • April (15)
    • March (23)
    • February (19)
    • January (23)
  • 2017
    • December (21)
    • November (24)
    • October (22)
    • September (21)
    • August (23)
    • July (21)
    • June (24)
    • May (21)
    • April (21)
    • March (23)
    • February (20)
    • January (23)
  • 2016
    • December (17)
    • November (18)
    • October (22)
    • September (18)
    • August (23)
    • July (22)
    • June (17)
    • May (24)
    • April (16)
    • March (16)
    • February (21)
    • January (21)
  • 2015
    • December (5)
    • November (10)
    • October (9)
    • September (17)
    • August (20)
    • July (17)
    • June (4)
    • May (12)
    • April (9)
    • March (8)
    • February (25)
    • January (17)
  • 2014
    • December (22)
    • November (19)
    • October (21)
    • September (37)
    • August (24)
    • July (23)
    • June (13)
    • May (19)
    • April (24)
    • March (23)
    • February (21)
    • January (24)
  • 2013
    • December (23)
    • November (29)
    • October (27)
    • September (26)
    • August (24)
    • July (24)
    • June (23)
    • May (25)
    • April (26)
    • March (24)
    • February (24)
    • January (21)
  • 2012
    • December (19)
    • November (22)
    • October (27)
    • September (24)
    • August (30)
    • July (23)
    • June (25)
    • May (23)
    • April (25)
    • March (25)
    • February (28)
    • January (24)
  • 2011
    • December (17)
    • November (14)
    • October (24)
    • September (28)
    • August (27)
    • July (30)
    • June (19)
    • May (16)
    • April (30)
    • March (23)
    • February (11)
    • January (26)
  • 2010
    • December (29)
    • November (28)
    • October (35)
    • September (33)
    • August (44)
    • July (17)
    • June (20)
    • May (53)
    • April (29)
    • March (35)
    • February (33)
    • January (36)
  • 2009
    • December (37)
    • November (35)
    • October (53)
    • September (60)
    • August (66)
    • July (29)
    • June (24)
    • May (52)
    • April (63)
    • March (35)
    • February (53)
    • January (50)
  • 2008
    • December (58)
    • November (65)
    • October (46)
    • September (48)
    • August (96)
    • July (87)
    • June (45)
    • May (51)
    • April (52)
    • March (70)
    • February (43)
    • January (49)
  • 2007
    • December (100)
    • November (52)
    • October (109)
    • September (68)
    • August (80)
    • July (56)
    • June (150)
    • May (115)
    • April (73)
    • March (124)
    • February (102)
    • January (68)
  • 2006
    • December (95)
    • November (53)
    • October (120)
    • September (57)
    • August (88)
    • July (54)
    • June (103)
    • May (89)
    • April (84)
    • March (143)
    • February (78)
    • January (64)
  • 2005
    • December (70)
    • November (97)
    • October (91)
    • September (61)
    • August (74)
    • July (92)
    • June (100)
    • May (53)
    • April (42)
    • March (41)
    • February (84)
    • January (31)
  • 2004
    • December (49)
    • November (26)
    • October (26)
    • September (6)
    • April (10)
RavenDB - High-Performance NoSQL Document Database
  previous post next post  
Apr 24 2008

Customer experience to treasure

time to read 1 min | 64 words

I just finished talking with Apple Store's support. Due to a misunderstanding on my part, I ended up buying two iWorks licenses, instead of one. I called the store, got a human in less than a minute, explained the issue, waited a bit while she fixed things up so I get a refund for the extra license, done.

I wish it was all like this.

Tweet Share Share 5 comments

  previous post next post  

Comments

Kyle Szklenski
24 Apr 2008
17:18 PM
Kyle Szklenski

I once had a customer service representative put me on hold for an hour, then request I poke out my eye with a rusty fork. That was no fun experience!

Laimis
24 Apr 2008
17:30 PM
Laimis

So far Apple has been very good with their support. The In-store genius bar where you can bring your laptop/hardware and they work on it with you is smooth and pleasant. However I do wonder how long can they keep this up as the number of customers is growing. Right now they can afford doing things like that without getting it out of hand, I am not so sure it will be the same a year or so down the road.

alberto
25 Apr 2008
08:05 AM
alberto

Yeah, one place where Apple excels is its support.

BTW, do you know you also have OpenOffice and NeoOffice (a native port/fork) for the Mac?

efdee
25 Apr 2008
11:54 AM
efdee

I had an iBook that had a production error in the mobo and was recalled. Long story short, I had 6 months of sending it back and forth between my home, the shop and their factory, and everytime it came back, they broke something new (wireless lan, cracks in the screen, NIC, ...). In the end, they just told me my warranty period was over and I could suck it. I now have an expensive paperweight.

Just to show it's not always a pleasant experience.

Bunter
25 Apr 2008
21:17 PM
Bunter

Hmm, what wasn't like this then?

Comment preview

Comments have been closed on this topic.

Markdown formatting

ESC to close

Markdown turns plain text formatting into fancy HTML formatting.

Phrase Emphasis

*italic*   **bold**
_italic_   __bold__

Links

Inline:

An [example](http://url.com/ "Title")

Reference-style labels (titles are optional):

An [example][id]. Then, anywhere
else in the doc, define the link:
  [id]: http://example.com/  "Title"

Images

Inline (titles are optional):

![alt text](/path/img.jpg "Title")

Reference-style:

![alt text][id]
[id]: /url/to/img.jpg "Title"

Headers

Setext-style:

Header 1
========
Header 2
--------

atx-style (closing #'s are optional):

# Header 1 #
## Header 2 ##
###### Header 6

Lists

Ordered, without paragraphs:

1.  Foo
2.  Bar

Unordered, with paragraphs:

*   A list item.
    With multiple paragraphs.
*   Bar

You can nest them:

*   Abacus
    * answer
*   Bubbles
    1.  bunk
    2.  bupkis
        * BELITTLER
    3. burper
*   Cunning

Blockquotes

> Email-style angle brackets
> are used for blockquotes.
> > And, they can be nested.
> #### Headers in blockquotes
> 
> * You can quote a list.
> * Etc.

Horizontal Rules

Three or more dashes or asterisks:

---
* * *
- - - - 

Manual Line Breaks

End a line with two or more spaces:

Roses are red,   
Violets are blue.

Fenced Code Blocks

Code blocks delimited by 3 or more backticks or tildas:

```
This is a preformatted
code block
```

Header IDs

Set the id of headings with {#<id>} at end of heading line:

## My Heading {#myheading}

Tables

Fruit    |Color
---------|----------
Apples   |Red
Pears	 |Green
Bananas  |Yellow

Definition Lists

Term 1
: Definition 1
Term 2
: Definition 2

Footnotes

Body text with a footnote [^1]
[^1]: Footnote text here

Abbreviations

MDD <- will have title
*[MDD]: MarkdownDeep

 

FUTURE POSTS

  1. NOT Sharding RavenDB Vector Search - 6 hours from now
  2. Optimizing the cost of clearing a set - 3 days from now
  3. Scaling HNSW in RavenDB: Optimizing for inadequate hardware - 5 days from now

There are posts all the way to May 14, 2025

RECENT SERIES

  1. RavenDB News (2):
    02 May 2025 - May 2025
  2. Recording (15):
    30 Apr 2025 - Practical AI Integration with RavenDB
  3. Production Postmortem (52):
    07 Apr 2025 - The race condition in the interlock
  4. RavenDB (13):
    02 Apr 2025 - .NET Aspire integration
  5. RavenDB 7.1 (6):
    18 Mar 2025 - One IO Ring to rule them all
View all series

RECENT COMMENTS

  • ถูกใจ ร้านนี้สุดๆ! อุปกรณ์ จาก inkspa pantip ทำให้ ผลงาน สวย จ้าง เสื้อ ทีม ได้ งาน ลงตัว ราคา คุ้ม ชวน ใคร อยากได้ ดีไซน...
    By ink-spa พันทิป on The null check that didn't check for nulls
  • But in case you have nullability checks enabled (i.e. `<Nullable>enable</Nullable>`), then you'll have a compiler warning on ...
    By Samyon Ristov on The null check that didn't check for nulls
  • Grok wasn't *wrong*. It only said that `_items` can't be null for the condition to evaluate to `true`, but didn't say anythi...
    By Johannes Egger on The null check that didn't check for nulls
  • When I started enabling NRT, I remember I was initially confused when all variables (for reference types) declared with `var`...
    By riccardo on The null check that didn't check for nulls
  • That is surprising - I think of var as a shorthand that does not affect the final result of the compilation. I wouldn't expec...
    By Chris B on The null check that didn't check for nulls

Syndication

Main feed Feed Stats
Comments feed   Comments Feed Stats
}