Where are the people?

time to read 1 min | 107 words

Jeff Brown correctly points out that I have not included the people when I talked about Enterprise Software:

Enterprise systems generally incorporate a very large installed base of internal and external stakeholders that have widely varying perspectives and needs.  These people are accustomed to a particular conception of the business operating environment.  They have developed a specialized vocabulary to describe their doings.  They have adopted work habits to get them through the day.  To observers they often appear to behave in strange, mysterious and chaotic ways.  Changes run the risk of inducing systematic paralysis, shock, mass-hysteria and cannibalism.

Read the rest, it is interesting.