I was pointed out to this article about friction in software, in particular, because I talk a lot about zero friction development. Yet the post show a totally different aspect of friction.
I would actually agree with that definition of friction. The problem is that there are many types of frictions. There is the friction that you have to deal with when you build a new project, in a new domain or using new technologies, so you need to figure out how to make those things work, and you spend a lot of your time just getting things working. Then there is the friction of the process you are using. If you need to have a work item associated with each commit (and only one commit), it means that you are going to either commit more slowly, or spend a lot more time just writing effectively useless work items. Then you have the friction of the common stuff. If your users require you fairly elaborate validation, even a simple date entry form can become an effort taking multiple days.
All of those are various types of frictions. And all of those adds up to the time & cost of building software. I tend to divide them in my head to friction & taxes. Friction is everything that gets in the way unnecessarily. For example, if I need to spend a day making a release, that is friction that I can easily automate. If I need to spend a lot of time on the structure of my software, that is friction. If I have checklists that I need to go through, that is usually friction.
Then there are the taxes, stuff that you do because you have to. In my case, this is usually error handling and production readiness, failure analysis and recovery, etc. In other cases this can be i18n, validation or the like. Those are things that you can streamline, but you can’t really reduce. If you need to run in a HA environment, you are going to be needing to write the code to do that, and test that. And that ain’t friction, even though it slows you down. It is just part of the cost of doing business.
And, of course, we have the toll trolls. That is what I call to those things that you don’t have to do, but are usually forced upon you. Sometimes it is for a valid reason, but a lot of the time it is Just Because. Example of tolls that are being laid upon software include such things as having to integrate with the CRM / ERP / TLD of the day. Being forced to use a specific infrastructure, even though it is widely inappropriate. And, possibly the best thing ever: “I went golfing with Andrew this weekend, and I have great news. We are a Java shop now!”