RavenHQ & Amazon EC2 Outage

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Update: The issue has been resolved, I’ll update on Sunday with full details about this.

Some RavenHQ customers may have noticed that they are currently unable to access their RavenHQ databases.

The underlying reason is an outage in Amazon US-EAST-1 region, which is where the ravenhq.com server and some of the data base servers are located.

Customers with replicated plans should see no disturbance of service, since this should trigger an automatic failover to the secondary node.

If you have any questions / require support, please contact us via our support forum: http://support.ravenhq.com/

You can see the status report from Amazon below. We managed to restore some service, but then lost it again (because of EBS timeouts, I suspect).

We are currently hard at work at bringing up new servers in additional availability zones, and we hope to restore full functionality as soon as possible.