http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660I would highly salute your choice of price and the fact you charge. The pain has to be high enough to avoid people whipping out their company card to call and ask "why do I get this compiler error"... Otherwise you are asking for death by a thousand cuts of simple already answered questions. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment11http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment11Tue, 07 Sep 2010 05:21:46 GMTWe've used Ayende's service to implement a missing feature which subsequently got added to the main code. It was definitely worth the money and he was incredibly responsive. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment10http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment10Tue, 31 Aug 2010 19:54:00 GMT@Steve, yes, you're right, it's not too expensive, especially when you understand what a 'support call' means in this case. I didn't notice the support call includes consulting & development - quite a good option in fact. Sorry for stirring the pot too much. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment9http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment9Tue, 31 Aug 2010 11:56:19 GMT@Rafal No, not the desperate, but people that actually need first-level support. It's free to ask Oren or pretty much anyone to point you at information or make suggestions. But if you truly think you've got unique requirements or factors that deviate from all of the information available and it will cost you several days of trial & error; 500E is a bargain to get a professional's opinion on whether or not it will work, and how to go about doing it right. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment8http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment8Mon, 30 Aug 2010 22:56:27 GMTOren, Would you mind posting the blog posts and articles you pointed him to? http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment7http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment7Mon, 30 Aug 2010 16:13:37 GMTNhibernate is a free open source project. If you think you can provide a better support for much less, go ahead. This commercial support is more or less a real expert on nhibernate who provides his time for support. If you can find a real expert at less than 500€ a day, please, let me know, we will give them happily a few years contract. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment6http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment6Mon, 30 Aug 2010 14:30:08 GMTOk, I understand. The price is a barrier to let in only the most desperate ones. So it has nothing to do with actual value you get for the money? http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment5http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment5Mon, 30 Aug 2010 10:52:56 GMT@Rafal: It has to be. If you haven't done a stint in the MSDN forums I'd recommend it to see why support needs to be expensive. As a business you can give people a discussion forum, provide documentation, FAQs, and host discussions and demonstrations around your product... But if you give them a telephone number or e-mail address you are going to get hammered with lots of people asking the same trivial or misdirected questions, and they don't go away when you tell them (politely) to "RTFM". Forums like MSDN are where many of the trivial and misdirected questions end up, I don't think anyone would enjoy being expected to answer all of them again and again. An expensive support option is needed because people aren't inclined to pay for an answer until they've exhausted the available information and opinions out there. (And Oren is more than approachable to point people in the right direction, pro-bono.) But if researching & figuring it out is going to take 3 days, and hold up other developers a day or so and you're still not sure it can work, 500 Euros is worth it. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment4http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment4Mon, 30 Aug 2010 10:01:11 GMTThis 'Commercial NHibernate Support' is pricey as hell. 500 Eur for a support call ... ahem, you're right, they have chosen a wrong tool. They should buy a commercial ORM at the beginning, for 500 eur they would get a license and a year of tech support. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment3http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment3Mon, 30 Aug 2010 09:04:45 GMT'We're so unique!' The most common disease in IT world. I'm glad you can charge the guy for his uniqueness ;-) http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment2http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment2Mon, 30 Aug 2010 08:15:02 GMTWell done. Often friends will try to ask for a little too much help on a particular subject we dominate, ignoring the fact that the time spent on support is actually a) time that could have been spent producing more $goods or in your case, writing posts for the community. Anyone who follows this blog should know that due to the 254 things at a time he usually does (in what seems to be 36 hours days), trying to make Ayende work for free is border-line lunacy. http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment1http://ayende.com/4610/i-ain-t-going-against-my-professional-judgment-pro-bono#comment1Sun, 29 Aug 2010 13:30:15 GMT