http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660I always start those conversations with, "No sweat, we'll just restore your backup." It's more fun to watch them puke sooner than later. I figure if I waste 1/3 of my life doing backups everyone else can too. http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment4http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment4Tue, 22 Sep 2009 12:22:47 GMTYou left out the most interesting part! What was the problem? http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment3http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment3Tue, 22 Sep 2009 11:17:25 GMTSo, what was that stupid thing? http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment2http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment2Tue, 22 Sep 2009 11:11:41 GMTyou *do* have a backup, right? http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment1http://ayende.com/4208/things-you-never-want-to-hear-from-a-support-person-dealing-with-a-production-server-crash#comment1Tue, 22 Sep 2009 10:09:48 GMT