http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660All 3 of you contacted support at the same time... it seems strange that none of you seem to have responded to support to let them know that you had fixed your problem, which seems to tally quite well with the communication aspects of the XHEO response. http://ayende.com/3854/how-you-should-handle-support#comment8http://ayende.com/3854/how-you-should-handle-support#comment8Mon, 09 Feb 2009 17:13:43 GMTBy the way, it is not the only WPF syntax highlighting text editor, it is the only well-documented one. There is an AvalonEdit in SharpDevelop 4 sources, which quite simple to use, but has zero documentation and may have some quirks (though I have yet to meet one). In general, #Develop folks are a goldmine, especially considering that they had the best C# 3 parser in NRefactory (Mono one is probably the same level or better, but it was GPL when I was choosing parsers). http://ayende.com/3854/how-you-should-handle-support#comment7http://ayende.com/3854/how-you-should-handle-support#comment7Sat, 07 Feb 2009 08:47:49 GMTThere's something else that should be mentioned about AqiStar. We also expressed some problems with x64 and they have already fixed the problem and deployed an updated version. That's cool. http://ayende.com/3854/how-you-should-handle-support#comment6http://ayende.com/3854/how-you-should-handle-support#comment6Fri, 06 Feb 2009 22:58:40 GMTOren I have a hard time believing this story. You state that you were asleep, but we all know for a fact that you do not sleep. ;) http://ayende.com/3854/how-you-should-handle-support#comment5http://ayende.com/3854/how-you-should-handle-support#comment5Fri, 06 Feb 2009 20:34:55 GMTI think its great they gave such great service (and it clearly is), but isn't the difference that these guys knew the problem and how to fix it.. where as some 'other guys' didn't know the problem but we're at least trying to understand it? http://ayende.com/3854/how-you-should-handle-support#comment4http://ayende.com/3854/how-you-should-handle-support#comment4Fri, 06 Feb 2009 19:56:56 GMT@Peter Morris If you are not impressed with NHibernate I'll be rather surprised. It is an excellent platform that has saved me countless hours. http://ayende.com/3854/how-you-should-handle-support#comment3http://ayende.com/3854/how-you-should-handle-support#comment3Fri, 06 Feb 2009 19:09:59 GMTIf I am impressed with NHibernate when my NHibernate in Action book turns up I might be buying your NHProf tool. If I have any problems with it I hope you practice what you preach :-) http://ayende.com/3854/how-you-should-handle-support#comment2http://ayende.com/3854/how-you-should-handle-support#comment2Fri, 06 Feb 2009 18:26:22 GMTSometimes it takes a horrible experience to truly appreciate the ones that do their job well. It's my oppinion that doing one's job should be the norm; not something that suprises people. But it seems more and more that companies that meet (much less exceed) my expectations are becoming like diamonds in the rough. I'm glad to hear both the good and the bad. http://ayende.com/3854/how-you-should-handle-support#comment1http://ayende.com/3854/how-you-should-handle-support#comment1Fri, 06 Feb 2009 16:01:24 GMT