http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660I am preferential to http://www.liquidweb.com their staff truely does care about the operation of your VPS http://ayende.com/3531/vpsland-com-support-nightmare#comment21http://ayende.com/3531/vpsland-com-support-nightmare#comment21Tue, 02 Sep 2008 17:07:26 GMTThe world doesn't care how cool software is if it isn't backed up. http://ayende.com/3531/vpsland-com-support-nightmare#comment20http://ayende.com/3531/vpsland-com-support-nightmare#comment20Wed, 20 Aug 2008 22:27:38 GMTVpsland......oh I think enough people here have said what needed to be said. On a side note as Brian stated, Server Intellect does have one hell of a support team. I had a vps with then 6 months ago, then we moved up to a full blown server. When it came time to migrate, man let me tell you all I had to do was log in and point them in the direction I wanted. They moved files, and got my CP looking like my old one. I am still impressed. Those guys are down right monsters when it come to support. I even got 2 calls after the server was up and running to make sure I was running fine. I mean they called me!!! When was the last time you heard of an host calling you? Yea you pay a little bit more, but the service is outstanding. http://ayende.com/3531/vpsland-com-support-nightmare#comment19http://ayende.com/3531/vpsland-com-support-nightmare#comment19Wed, 20 Aug 2008 20:56:06 GMTI had a bad experience with VPSLand also, but one person I found who does offer a decent cheap dedicated server was: http://www.leeware.com/ This guy doesn't lie to you, he runs his own data center, but I've had really good conversations over email with him about what he offers. For a while he was offering them at 50 US dollars a month plus bandwidth, not sure if he is still offering that or not, but starting at even 60 isn't bad. I had been thinking of getting one and setting up my own VMWare Server or VirtualBox node, since he offers 4GB on his servers, plenty of room for VMWare :). But of course that also requires your own Windows cd-key. VPSLand has some really good offers, but I used to use my server as an email smart-host routing to a server in my basement and I know it'd bounce back emails from people all the time, like my server would go down. And ASP.NET based code would run horrible on it, for some reason. Currently I just have shared hosting at successful hosting (www.successfulhosting.com), and haven't had a problem with them either. http://ayende.com/3531/vpsland-com-support-nightmare#comment18http://ayende.com/3531/vpsland-com-support-nightmare#comment18Mon, 18 Aug 2008 14:31:54 GMTWe`ve had big problems with serverintellect.com as well. --> completely clueless support, similar to the one in the transscript. I'd like to -1 the recommendation above. http://ayende.com/3531/vpsland-com-support-nightmare#comment17http://ayende.com/3531/vpsland-com-support-nightmare#comment17Mon, 18 Aug 2008 10:12:35 GMTSteve, Scary thing is that after I read your post, I read a response from VPS saying that they contacted a 3rd party to try get it up online http://ayende.com/3531/vpsland-com-support-nightmare#comment16http://ayende.com/3531/vpsland-com-support-nightmare#comment16Mon, 18 Aug 2008 02:39:15 GMTHmm, don't know VPSland. Most of the guys out on the internets selling hosting type services are nothing more than resellers for another companies service. That's why when you try to talk to support, you get sales... You talk to them and try to explain what is going on, and then they forward that information to some other guy working at another company who is actually working the problem. I host at crystaltech, but years ago I got mad at them when it looked like they were going to start focusing on php/mysql just when asp.net had come out. So I started to move my stuff to another host, only to find out this other host I had found was nothing more than a reseller. I was about two weeks into this when crystaltech changed their position and said they'd work on getting asp.net/sql hosting online before php/mysql. Apparently my complaint on the company forum had some impact. :-) http://ayende.com/3531/vpsland-com-support-nightmare#comment15http://ayende.com/3531/vpsland-com-support-nightmare#comment15Sun, 17 Aug 2008 14:05:52 GMTThis sales guy must have quite a low IQ. I'm serious. http://ayende.com/3531/vpsland-com-support-nightmare#comment14http://ayende.com/3531/vpsland-com-support-nightmare#comment14Sun, 17 Aug 2008 07:59:57 GMTWow that sucks. Hopefully if I decide to try out a different hosting company I will remember not to deal with them. http://ayende.com/3531/vpsland-com-support-nightmare#comment13http://ayende.com/3531/vpsland-com-support-nightmare#comment13Sun, 17 Aug 2008 02:41:29 GMT"Oren Eini: If there is support stuff, I would like to communicate with them. Oren Eini: ASAP VPSLAND.com Sales: No, they are in the Support Department " ROFL http://ayende.com/3531/vpsland-com-support-nightmare#comment12http://ayende.com/3531/vpsland-com-support-nightmare#comment12Sun, 17 Aug 2008 01:25:35 GMTSometimes I wonder what kind of people those company hire for support... It's often that a customer just want a clear explanation of what happened. Thing happen, people screw up... those type of thing are understandable. But it's completely unacceptable to beat around the bush and won't fess up to the real problem. I had a similar incident with godaddy one type. After play ping pong email with support for awhile a short polite message to the president office took care of the problem. http://ayende.com/3531/vpsland-com-support-nightmare#comment11http://ayende.com/3531/vpsland-com-support-nightmare#comment11Sat, 16 Aug 2008 19:42:48 GMTThis kind of attitude seem to be common in companies that have grow above a certain size. Just have a look at e.g. Microsoft. THEY some times think that the customer must be happy to be accepted by them and not vice-versa. We have made some similar experiences with our server hoster here in Switzerland (we have a dedicated server hosted by a well established swiss hosting company). The support is unwilling to really help. They give you answers to clear questions that make you cry! We are now in the situation that we think to self-host our servers... http://ayende.com/3531/vpsland-com-support-nightmare#comment10http://ayende.com/3531/vpsland-com-support-nightmare#comment10Sat, 16 Aug 2008 19:35:12 GMTHey Oren, the same damn thing happened to me at vpsland! i filed a report with ripoffreport.com http://www.ripoffreport.com/reports/0/226/RipOff0226440.htm. i was able to convince them to refund some of the funds i paid ($152). so i would say at the very least make sure u file a report on ripoffreport and get a refund for all the money u ever paid them. http://ayende.com/3531/vpsland-com-support-nightmare#comment9http://ayende.com/3531/vpsland-com-support-nightmare#comment9Sat, 16 Aug 2008 18:34:31 GMTo'boy... http://ayende.com/3531/vpsland-com-support-nightmare#comment8http://ayende.com/3531/vpsland-com-support-nightmare#comment8Sat, 16 Aug 2008 18:06:05 GMTI had a VPS on VPSLand.com once upon a time. Their support sucked. It took them days to setup my VPS. Dumped them before they even got my server online. In the Sales Person's defense, there may be some truth in what was said. But the sales person totally went off the wrong end. If you purchased Windows EZ series, their virtualization strategy uses Virtuozzo, which is OS Virtualization, not true Machine Virtualization, ... Assuming you got the EZ series, there is no "traditional" VHD file in the way we MS people traditionally think about Virtual Machines because of Virtuozzo's OS templating. Virtuozzo is not MS Virtual Server and it doesn't use VHDs. So, providing you with a working backup is different than copying some "VHD" file, from my understanding anyway.... If you're looking for a hosting company that actually uses MS Virtual Server 2005 and "VHDs", with utmost greatest tech support, try: http://www.serverintellect.com/vps/ Their pretty good. Support is always online 24/7/365. But again, a little more expensive because they are using MS Virtual Server VHD Machine Virtualization, not OS Virtualization. If you're looking for cheaper hosting, try: http://www.triple8.net/vps.htm I'm currently using triple8 for all my production servers in LA, and they're pretty good, stable, and fast, and their network has some pretty good AS-peering. I've had a few small problems at first, but they were all been quickly resolved. No major problems yet. Support / tech people are generally available when your servers go down. If not, just wait a few hours, and someone will be back at the desk. They're really good. Try 'em! http://ayende.com/3531/vpsland-com-support-nightmare#comment7http://ayende.com/3531/vpsland-com-support-nightmare#comment7Sat, 16 Aug 2008 17:31:59 GMTBecause it wouldn't get me my data back and is a big hassle http://ayende.com/3531/vpsland-com-support-nightmare#comment6http://ayende.com/3531/vpsland-com-support-nightmare#comment6Sat, 16 Aug 2008 17:22:19 GMTThey say they offer complementary weekly backups and they don't have backups of your machine? Why don't you sue? http://ayende.com/3531/vpsland-com-support-nightmare#comment5http://ayende.com/3531/vpsland-com-support-nightmare#comment5Sat, 16 Aug 2008 16:22:09 GMTI had the same problem with them. VPSLand has the worst support ever. You're lucky if they contact you within 12 hours. I waited two days for a reply to my ticket. They are a joke. I switched to jodohost right after I talked to them. http://ayende.com/3531/vpsland-com-support-nightmare#comment4http://ayende.com/3531/vpsland-com-support-nightmare#comment4Sat, 16 Aug 2008 16:16:56 GMTUnfortunately, this seems to be much more common than people believe: I had a dedicated machine with Server Pronto for a couple months with a credit card that was about to expire. When the card expired, I received no notification from them. When the machine went offline for lack of payments, I contact them to see what was going on. It turns out that they had cancelled the plan, formatted the machine and were charging me not only for the months I had *not* used and for an unspecified amount to cover *damages*. At least I had S3 backups. Of course, restoring the site will stil be a hassle. http://ayende.com/3531/vpsland-com-support-nightmare#comment3http://ayende.com/3531/vpsland-com-support-nightmare#comment3Sat, 16 Aug 2008 15:12:18 GMTI find his attitude quite insulting, especially considering it is a sales person. http://ayende.com/3531/vpsland-com-support-nightmare#comment2http://ayende.com/3531/vpsland-com-support-nightmare#comment2Sat, 16 Aug 2008 15:09:03 GMTThis must have been frustrating. Support without any means to contact them? Ridiculous... http://ayende.com/3531/vpsland-com-support-nightmare#comment1http://ayende.com/3531/vpsland-com-support-nightmare#comment1Sat, 16 Aug 2008 14:30:43 GMT