http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660Hmm, what wasn't like this then? http://ayende.com/3288/customer-experience-to-treasure#comment5http://ayende.com/3288/customer-experience-to-treasure#comment5Fri, 25 Apr 2008 21:17:27 GMTI had an iBook that had a production error in the mobo and was recalled. Long story short, I had 6 months of sending it back and forth between my home, the shop and their factory, and everytime it came back, they broke something new (wireless lan, cracks in the screen, NIC, ...). In the end, they just told me my warranty period was over and I could suck it. I now have an expensive paperweight. Just to show it's not always a pleasant experience. http://ayende.com/3288/customer-experience-to-treasure#comment4http://ayende.com/3288/customer-experience-to-treasure#comment4Fri, 25 Apr 2008 11:54:00 GMTYeah, one place where Apple excels is its support. BTW, do you know you also have OpenOffice and NeoOffice (a native port/fork) for the Mac? http://ayende.com/3288/customer-experience-to-treasure#comment3http://ayende.com/3288/customer-experience-to-treasure#comment3Fri, 25 Apr 2008 08:05:09 GMTSo far Apple has been very good with their support. The In-store genius bar where you can bring your laptop/hardware and they work on it with you is smooth and pleasant. However I do wonder how long can they keep this up as the number of customers is growing. Right now they can afford doing things like that without getting it out of hand, I am not so sure it will be the same a year or so down the road. http://ayende.com/3288/customer-experience-to-treasure#comment2http://ayende.com/3288/customer-experience-to-treasure#comment2Thu, 24 Apr 2008 17:30:45 GMTI once had a customer service representative put me on hold for an hour, then request I poke out my eye with a rusty fork. That was no fun experience! http://ayende.com/3288/customer-experience-to-treasure#comment1http://ayende.com/3288/customer-experience-to-treasure#comment1Thu, 24 Apr 2008 17:18:33 GMT