http://ayende.comAyende @ RahienCopyright (C) Ayende Rahien 2004 - 2021 (c) 202660I guess the phrase "The customer is always right" doesn't apply here... http://ayende.com/2592/as-intended-not-as-expected#comment2http://ayende.com/2592/as-intended-not-as-expected#comment2Sun, 24 Jun 2007 20:40:21 GMTI have seen this in cases where the customer was implementing a new process (so they had never done this before) and also when I had optimized a step (they expected to export an order file, then import it again, but I piped the data straight into the order processing system). Sometimes a report or a summary screen that gives a good overview of some internal operation will give the customer the confidence to accept your implementation of the process. Managing customer expectations is an ART, and I don't always do a good job when I am also the only developer on the project. It's all about communicating and managing expectations. If you do that well during the early phases of a project, the customer will usually be pleased by the results. http://ayende.com/2592/as-intended-not-as-expected#comment1http://ayende.com/2592/as-intended-not-as-expected#comment1Sun, 24 Jun 2007 19:51:47 GMT