Ayende @ Rahien

Daniel Lang commented on Don’t play peekaboo with support, damn it!

Wed, 21 Nov 2012 00:22:11 GMT

One would think that because your customers are programmers on their own things would be easier for you, but apparently that's not true. Welcome to 'professional' software business! :-)

Frank Quednau commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 21:28:35 GMT

Funny...such posts appear every once in a while on all kinds of places in the Internet, it has happened to almost all of us, yet it seems to be an unchangeable thing. A disappearance of this will be one of numerous signs that we are ready to tackle space travel or have just gone extinct.

Bogdan Marian commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 20:27:00 GMT

Each bug report should contain the steps needed to reproduce the bug. If there isn't any such step, how can the bug reporter know that my fix is OK when coming back to this report 1 or 2 weeks later? I mean, this guy must definitely have quite impressive memory to remember how to validate 1, 2, 5, 10 fixes...

Tom commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 15:55:18 GMT

Funny...last time I called a support desk, it was network support for a VPN issue, and I was criticized for giving too much information. And my VPN issue still isn't fixed.

João P. Bragança commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 15:19:35 GMT

@Chris I think people are far more likely to be circumspect because they think someone will steal their code.

hilton smith commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 12:11:01 GMT

oh no, better not give support the information needed in case someone i've never met and who stays half a world away might make fun of me on the interwebs... what to do, what to do :(

Chris commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 11:59:46 GMT

Perhaps people are scared of giving you the full information in case you ridicule them on your blog? Just a thought...

Steve Hansen commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 10:52:52 GMT

var clickCount = session.Query().Where(t => t.TrackerCreated == doc.Created).Where(t => t.Type == Type.Click).Count(); This gives: "Non-static method requires a target" doc is null, I had the same exception with using expression trees on EF. When the Expression.Property is made for the "Created" property it will be passed null (for doc) and it will be seen as a static property.

Adam Chester commented on Don’t play peekaboo with support, damn it!

Tue, 20 Nov 2012 10:21:16 GMT

That's the thing with support... They often aren't capable of thinking clearly about (or even understanding) the problem, that's why they need support in the first place! You have to be skilled at extracting the information you need.