Ayende @ Rahien

Hi!
My name is Oren Eini
Founder of Hibernating Rhinos LTD and RavenDB.
You can reach me by phone or email:

ayende@ayende.com

+972 52-548-6969

, @ Q c

Posts: 5,953 | Comments: 44,410

filter by tags archive

More on the joy of support: My trial expired!


I got the following very interesting email:

image

You might have noticed that I have kept the email address of the sender public. That is an important clue.

The email was sent from a public email gateway, one of those places where you have a disposable email address.

I suspect that there isn’t actually a bug, but that the system is working as planned Smile

And there is this complaint:

image


Comments

Daniel

what happens if I use several emails to get a longer trial period?

Frans Bouma

The world is full of free-loaders.

The amount of whiny stories I've read in the past years related to "expired trial" licenses, "I work for an NGO / charity so can I have the license for free?" is too big to imagine. The charity angle, I can understand that a tiny bit (it's a request for sponsorship really), however I then always wonder if the computers they're developing software on are also supplied for free...

There's always a chance people install the trial, test it for an hour, forget about it, and after a few months realize they need it -> expired, but those cases are rare.

Ayende Rahien

Okay, that is interesting.

Just had to remove an anti Semitic comment.

configurator

Damn, my plan is foiled!

j/k

I would like to confess that while I'm using the trial and loving it I stand a rather slim chance to actually buying NHProf at the moment; while I would very much like to, my current project will be finished before the trial so I won't have any reason to actually buy it. That said, next time I use NHibernate I'll definitely buy this tool; it has immensely improved our current codebase and I feel it's an invaluable tool when working with an O/RM.

gs
gs

My opinion has always been, if I can't bill for something like NHibernate Profiler, it is time to start looking for a new client. I guess not everyone has that luxury, but it'd be a big sign to me to start looking for new work.

I'd also like to add that I had some license trouble similar to this and Ayende was very quick to respond and fix the problem (I think a simple reinstall was what did it).

NicoGranelli

Hilarious. People don't just want something free, they demand it

Shuhel Ahmed

I am not sure it is the right place to say this but I my defense, I already tried "Contact Us"!

I am trying to get a trail license of NHProf. I am registered and as the web site(NHprof site) says, "License will be sent to you shortly". It is been 24 hours and i still didn't get it. I hope you wont call me "impatient"

Warez

Has someone found key-gen or crack yet?

Harry M

@Frans Bouma - that situation isn't really that rare. I (like I suspect a lot of people) love installing shiny tools before really having a serious use-case for them, and use up free trials before giving the tool an evaluation in the situation it is designed for.

Now me and the tool vendor are in a losing situation. The 30 day trial should be "30 days of actual usage".

Steve

Harry,

Really? You go through all the bother of loading up a trial with no need to actually use the product?

I think the far more likely case is people just don't want to pay for something and they'll gladly keep re-installing the free trial as many times as is needed.

Warez

If I cannot use mailinator, can I use hotmail or gmail?

NC
NC

I used trial version on 4 separate occasions using different email addresses for 1-off things debugging.

This is because I was only needing it to debug an issue then i had no use for it anymore. Usage was < 1 hour each time over like 5 months.

This is prior to the monthly subscription going in.

But then I rolled NH into a personal project where it actually became useful to use it more often that I purchased a license.

Now I've just rolled NH at work over the past month and waiting for the guy with $ to get back from holiday so we can buy some more licenses.

Abdu

Why not make the message clearer by saying something like 'you are trying to install a trial license on a machine which already had a trial license which expired'. Saves you from time consuming support issues. The user then will understand exactly why.

Interesting the guy created a box specially for efprof. Although it's a good way to know which site "shares" email addresses.

Harvey

We bought a license for NHProf at my last job and I must say that Ayende was good about finding and eliminating some bugs we had with the product. Invaluable tool for working with nhibernate.

Mathias

O_O

Ayn Rand turning over in her grave

Comment preview

Comments have been closed on this topic.

FUTURE POSTS

No future posts left, oh my!

RECENT SERIES

  1. The RavenDB Comic Strip (3):
    28 May 2015 - Part III – High availability & sleeping soundly
  2. Special Offer (2):
    27 May 2015 - 29% discount for all our products
  3. RavenDB Sharding (3):
    22 May 2015 - Adding a new shard to an existing cluster, splitting the shard
  4. Challenge (45):
    28 Apr 2015 - What is the meaning of this change?
  5. Interview question (2):
    30 Mar 2015 - fix the index
View all series

Syndication

Main feed Feed Stats
Comments feed   Comments Feed Stats