So far, I am sad to say, that assumption has been quite accurate over a large range of projects.
You are probably already familiar with concepts of System Boundary and Anti Corruption Layer and how to apply them in order to keep the crazy monkey shtick away from your system, so I am not going to talk about those.
What I do want to talk about now is something slightly different, it is not related to the actual 3rd party system itself, it is related to its management.
One of the more annoying things about 3rd party stuff is that it is usually broken in… interesting ways. So you really want to be able to test that thing during the integration phase, so you would know what to expect. That seems like a very simple concept, right? All you have to do is to hit the QA env. and have a ball. That bring us back to the system management, and the really big screw ups that are happening there.
Before we continue, I want to state that usually, when I am integrating with a 3rd party, I usually do so out of some business reason, so it tend to be the case that I want to give them money, customers, pay per operation, or something else that is to the benefit of that 3rd party! Making integration with your software hard has a direct affect on the number of people who are trying to give you money!
That is why I am so surprised by the amount of trouble that you have to go through in some organizations (I would say, the majority of the organization). Here is a partial list of things that I run into recently:
- Having no QA env. – We were told to basically just work off of the spec and push it to production. You can imagine how big a success that was.
- Having a QA env. that was a different version than the one in production, don’t tell the people that are integrating with you anything about that.
- A variation of the above, have QA env. that is significantly different than production.
- Having a QA env. that has real world effects. For example, if I am testing my bulk mail integration, I do not expect all those emails to be actually sent! Or, in another memorable case, if I am integrating with a merchant provider and testing authorization, I do not want to see those in my real credit report!
- Having a QA env. that requires frequent human intervention. For example:
- In order to validate that your integration has been successful, you have to call someone and wait until they verify that yes, the appropriate values are there in the appropriate system. Each and every time.
- The integration is a one way operation (imagine something like CreateUser, which would fail if it already exists), and you cannot use any dummy values (imagine that you need to pass a valid credit card to that function), you have to have real ones. So every time you test the integration, you have to call someone and have them reset that information.
- Having a QA env. that is down for two weeks just as we were suppose to test the integration.
That is why I am saying that the system management is such a crucial thing. And why I am so surprised and disappointed to see so many organizations get it wrong in ways that are so not funny.
If you are building a system that people will integrate with, consider, as soon as possible, the implications of not having a good testing environment for your system. As a matter of fact, I suggest building QA hooks from day one, so you can pass a flag to the system that would tell it “this is only for tests”, which would mean that any external action on the system would be omitted, but all the logic and behavior are retained.