I want you to take a look at the dates of this conversation:
The third message in the list is setting up a reminder in three weeks. I needn't have bothered.
I got a reply instantly, with the exact response that I could have wished for. Awesome!
ORCS Web in general is a very good provider, in their service, in their responsiveness and the overall level of "how can we help you" that I get from them.
Real pleasure to deal with.